Why is there a digital freight forwarding?

Customers have pain points, there will be innovation, who wants to endure 100 hours to get a quote? This is because freight forwarders need to interact multiple times via email to fill out and check shipping documents. But if you can get a quotation within a few seconds, would you still be willing to wait a week? Poor customer experience and too many manual processes are the two major pains of today's freight forwarders. Through operation automation and 40% digitalization, each order saves 200 euros. However, some traditional freight forwarders still rely on e-mail, personal handover and even fax!